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Engagement · Messaging

One Inbox for Every Customer Conversation Across Every Channel

SMS, WhatsApp, social DMs, and an AI live-chat widget on your website — all in one unified inbox with brand-voice guardrails, approval workflows, and autonomous AI replies. Built for multi-location teams who can't afford to route conversations through five different apps.

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6

Messaging channels, one inbox

SMS, WhatsApp, Facebook Messenger, Instagram DM, LinkedIn DM, and an embedded live-chat widget — every conversation in one place

24/7

AI responses on website chat

Live-chat widget powered by Claude with business-hours enforcement, lead capture, and auto-handoff to humans on escalation

Multi-provider

SMS redundancy

Telnyx toll-free primary, Twilio + Plivo fallback — deliverability that doesn't depend on one carrier

24h window

WhatsApp session enforcement

Automatic template selection when the session window closes so compliant messages always go through

Capabilities

Everything You Need

  • Unified Inbox

    Every Channel, One Thread View

    SMS, WhatsApp, Messenger, Instagram DM, LinkedIn DM, and website chat all land in one filterable inbox — per location, per team, per assignee. Read receipts, internal notes, and approval workflow built in.

  • SMS

    Multi-Provider Toll-Free SMS

    Telnyx primary with Twilio and Plivo fallback. Per-location phone numbers, quiet-hours enforcement, STOP/HELP handling, TCPA timestamps, and delivery receipt tracking.

  • WhatsApp

    WhatsApp Business Templates + Sessions

    Meta-approved template sync, session-window detection (auto-switches to template when 24h expires), multi-language, and media attachments. Cloud API native or Twilio fallback.

  • AI Chat Widget

    Embedded Website Live Chat

    Drop-in script tag adds a branded chat widget to any customer website. Claude-powered auto-responses, business-hours enforcement, lead capture (name/email/phone), offline messages, and per-location routing.

  • Guardrails

    Brand Voice + Compliance on Every Outbound

    Every draft passes brand-voice checks, PHI/PII guardrails, legal-term detection, and an optional approval queue before it sends. Regulated verticals (healthcare, finance, legal) get stricter preset profiles.

  • Routing

    Location- and Team-Aware Assignment

    Conversations route by phone number, location, hashtag, or keyword to the right team or person. Round-robin, longest-idle, or always-on assignees. Escalation SLAs surface anything unacknowledged too long.

  • Analytics

    First-Response + Resolution SLAs

    Measure per-channel response time, resolution time, deflection rate to AI, and CSAT. Location leaderboards highlight the best and worst performers across channels.

  • Integrations

    CRM + Platform Connections

    Conversations sync to Contacts & CRM so every interaction lives on the customer record. Webhooks + events publish to your downstream tools. Zapier + REST API for custom workflows.

The Difference

What Changes With BrandAmplifi

Without BrandAmplifi
Customer texts a question to the main number. It forwards to a manager's personal cell — who's off today. Two hours later, the lead has gone cold.
With BrandAmplifi
SMS lands in the unified inbox, auto-assigned to the on-duty team with an SLA clock. If no one claims it in 15 minutes, AI drafts a first response that keeps the conversation warm.
Without BrandAmplifi
Website chat is a mailto link. Off-hours visitors bounce. Daytime visitors wait 20 minutes while someone finds your inbox.
With BrandAmplifi
Embedded chat widget answers common questions with Claude in seconds, captures qualified leads, and pushes warm ones to a human during business hours.
Without BrandAmplifi
WhatsApp conversation from yesterday is 'locked' — session expired, plain text bounces, and your team can't figure out why the message failed.
With BrandAmplifi
System detects the closed 24h window, auto-selects an approved template, and delivers without a bounce. Session window icon in the thread tells your team what's possible right now.

One Inbox. Every Channel.

Stop routing conversations through five apps. Amplify every touchpoint from one place.

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