Engagement · 7 Features
Every Customer Interaction, Connected
A unified CRM connecting every touchpoint — reviews, surveys, messages, campaigns, appointments — into complete profiles. Most ORM platforms don't include a CRM at all, forcing you to juggle separate systems and fragmented customer views.
- Unified
Contact database
Every interaction from every module linked to one profile
- AI
Lead scoring
Score contacts by review sentiment, survey responses, engagement, lifecycle
- Auto
Deduplication
AI merges duplicates from reviews, surveys, messaging — no manual cleanup
- Custom
Fields & lifecycle
Industry-specific data and configurable stages
Everything You Need
- Manage
Contact Management
Centralize all customer data with auto-enrichment from every platform interaction. Custom fields. Full timeline. Import from CSV, API, or integrations.
- Score
AI Lead Scoring
Score contacts by review sentiment, surveys, engagement frequency, lifecycle signals. Promoters get different treatment than at-risk detractors.
- Track
Lifecycle Tracking
Lead → customer → promoter → at-risk → churned. Automations trigger on stage changes.
- Clean
Duplicate Detection & Merge
Same person left a Google review and answered a survey? Auto-merge into one profile. No fragmented views.
- Custom
Custom Fields & Import
Patient ID, policy number, vehicle VIN, property address — industry-specific fields with bulk CSV import.
What Changes With BrandAmplifi
Know Every Customer. Grow Every Relationship.
Unified CRM. No separate tool. No extra cost.